UNIQUE FASHION AND ACCESSORIES FROM AROUND THE WORLD

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Orders & shipping

DELIVERY PROCESS

Carnetdemode.com is an international marketplace providing a unique and cutting-edge selection of fashion and lifestyle items from the most talented young international designers. Thus, to understand the delivery process from Carnet de mode, you have to acknowledge a few fundamentals when you are placing an order:

  1. You'll receive your item directly from the designer's studio or boutique through the safest, most suitable and cost efficient shipping service chosen by the designer. The designer's studio or boutique location (city and country) is displayed on the product page.

  2. The delivery address, weight and size of your article determine the cost of shipping.

  3. Estimated shipping cost and time delivery are displayed and detailed by region on the product page. Actual cost of the shipping is provided during check-out when the shipping address is entered.

DELIVERY STATUS & TRACKING

When you place an order, three (3) quick steps will follow. No worries, you do not need to do anything! 1.You will receive a 1st email acknowledging receipt of your order 2. A second email will shortly follow to confirm your product availability. The designer or the boutique directly validates this step. 3. A third and last email will be sent to confirm your product shipment along with tracking information. The delivery status of your order is available in real-time on “My Account / My Orders“. Follow all stages: Order Placed, Payment, Order Confirmation by Designer, Order Sent and finally, Order Delivered. You can also go to the selected carrier's website to check the status of your shipments, by inserting the tracking number supplied. In the unlikely case that we encounter a problem when processing your order, you will receive an email detailing the problem and possibly requesting further information.

DELIVERY COSTS AND TIMES

When you place an order, you'll receive your item directly from the designer's studio or boutique through the safest, most suitable and cost efficient shipping service. The shipping service is chosen by the designer. The designer's studio location (city and country) is displayed on the product page. The delivery address, weight and volume of your article determine the cost of shipping. Estimated shipping cost and time delivery are displayed on the product page together with the location of the designer's studio of boutique. When ordering from several designers, delivery costs will be charged for each shipment. When ordering several orders at the same time from the same designer, delivery fees won't be added. You can check the shipping fee in your cart, before the payment step, once you have filled in the shipping address. In some countries and for orders exceeding certain amounts, customs or import duties can be charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers). Those customs policies and import duties vary widely from country to country. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be. We advise you to contact your local customs office for current charges before you ordered.

Tip: From time to time, we offer promotional or trial shipping rates. For details on these rates, please refer to the promotional banners and communication. Shipping services usually work during office hours and they may require your signature to attest the successful delivery of your parcel, we suggest having your orders delivered at your workplace. We also recommend you to avoid PO Box addresses for security reasons.

DELIVERY ISSUES

Delivery services usually work during office hours and may require your signature to attest the successful delivery of your parcel. Tip: We suggest having your orders delivered at your workplace. For security reasons, we also recommend avoiding PO Box addresses. If you are away when your shipment is delivered, the delivery man will leave a certificate telling you where to pick up your order or how to organize a new delivery. If there is a missing item in your order, please check your email confirmation to see if it mentions that one of the orders will arrive separately. Also, please check the delivery coupon in the package to make sure you are not missing anything. Note that if articles are sent separately, the delivery coupon will only mention the items that are part of the package you have received. If something is still missing, please contact us through the livechat tab located at the bottom of each page or via email at support@carnetdemode.com.

CANCELLATIONS

Carnetdemode.com is happy to accept any cancellations, before your order has been processed by the designer or boutique. After that, you cannot cancel your order, but you may return it if you wish. If you have not yet received an email confirming the order has been processed, you may still be able to cancel it. Alternatively, you can contact our Customer Care Service, Monday to Friday from 9:30am to 6:30pm (GMT) or via email: support@carnetdemode.com.